Refund policy

Returns

We cannot accept returns on roasted coffee, as it is a perishable product. However, we understand that things can go wrong during the ordering process. Please contact us if you receive damaged goods.

Damages

Please inspect your order upon recept and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

If your order arrives damaged or incorrect, contact us and we'll evaluate the issue. If a refund is approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.